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History

Values/Mission

Our Core Values
The R.J. Marshall Company was founded in 1978 and stands as a reminder of the business principles: Integrity- to maintain the highest ethical standards. Honesty- to be honorable and trustworthy, to always do the right thing. Respect- to show regard for worth, honor and esteem for our employees, customers and suppliers. Perseverance- to have a passion for excellence and a resolve for continuous improvement. Knowledge- to be lifetime learners and provide a continual learning environment empowering our employees to solve problems. Forgiveness- to create an environment of trust where people are allowed to fail. Fairness- to treat all people in a just and equitable manner. Teamwork- to work together with mutual respect and courtesy realizing we can achieve more by working together. Competence- to do it right the first time by making smart, quick, common sense decisions. Family- to recognize and support the family and maintain a family atmosphere.

Our Vision
To be a world leader providing specialty, industrial raw materials; being directed by our core values, quality policy and focused on our mission.

Our Mission
At The R.J. Marshall Company we seek to make our customers successful by supplying innovative, quality focused products and services. We serve our customer's needs with perseverance and create an environment where our customers, employees and suppliers are highly valued.

Commitment to Quality
The R.J. Marshall Company quality policy is to achieve customer satisfaction by assuring that each product delivered or service provided will consistently meet or exceed the established standards. As part of our dedication to quality, The R.J. Marshall Company will...

• Develop and nurture an environment conducive to the highest standards of quality, commitment and continuous improvement.
• Partner with and monitor our vendors and suppliers to obtain the most consistent and highest quality materials and services.
• Use statistical methods to understand and manage the actions of our total organization.
• Dedicate ourselves to continuous improvement in all activities of our business.
• Continually strive to develop our employees through training and education.
• Quality will be achieved through prevention of defects rather than detection.

Care of Creation
The R.J. Marshall Company is devoted to maintaining the highest environmental standards by unwavering compliance with state and federal regulations, waste prevention measures and consistent monitoring of our manufacturing processes.

B.E.S.T. Program

Business Enhancement System and Techniques

The R.J. Marshall Company implements the Business Enhancement System & Techniques (BEST) Program. This program parallels the ISO-9000:2000 system in most aspects. The purpose for implementing this system is to ensure that our customer's needs are met and that we are working to continuously improve the company as a whole. Our objective is to pursue ISO registration in the future. In the meantime, we see the benefits of evaluating our systems periodically, ensuring proper communication occurs throughout the company, and handling any issues that arise in an efficient and timely manner.

Employment